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Shipping

V-FANS products are usually shipped via FedEx or UPS within the 48 continental United States. Alaska, Hawaii and Puerto Rico will in most cases require a special service at an additional cost.

The shipping method will be determined by the size and weight of each product. A package weighing 150 lbs. (68 kg) or less and measuring greater than 130 inches (330 cm) in combined length and girth will be classified by FedEx Ground as an “Oversize” package. All packages must have a combined length and girth of no more than 165 inches (419 cm). An oversize charge of $30 per package will also apply to any package measuring greater than 130 inches (330 cm) in combined length and girth.

 

Truck Freight

Some of our products will require additional freight charges to be calculated by our office. These are usually oversized and heavy products. Orders containing this type of merchandise will require a separate freight charge that will be calculated and detailed to the customer after submitting its order online. Some shipping charges may be on a separate bill from the original order. 

Freight Shipments

Our larger and/or heavier products will be delivered via truck freight. For customers with or without loading docks, remember that truck drivers will not give assistance unloading. Customers are responsible for unloading the merchandise. If customer requests a lift gate, one will be available for an additional fee. Customer’s business location must be tractor-trailer accessible. If concerned about additional costs customer can arrange to pick-up their freight at the truck terminal. Customer must make sure its vehicle is capable of handling merchandise weight and volume and bring along additional help to unload and load. Truck transportation usually delivers to a dock facility designed to receive freight. If it is a Residential deliveries and the customer requires a trailer with lift gate and a pallet jack, the customer must notify v-FANS prior to the truck leaving our facilities. This service entails an additional charge. 

v-FANS reserves the right to billed the customer an additional surcharge when destination qualifies as Limited Access such as remote areas or special hour locations such as Military posts, Schools, Residential Communities.

 

Customers with a loading dock should have a pallet jack available to unload the freight. If not available at your business please notify your v-FANS sales representative, so a pallet jack is included at an additional expense.

Title and risk of loss pass to the customer upon tender of shipment to the carrier. In the event of LTL damages we follow the NMFC (National Motor Freight Classification) laws that are regulated by the Federal Government.

Items of differing size and weight may ship independently, by different methods, even if ordered together.

 

International Shipping

International orders require shipping and handling charges dependent on the destination country. Overseas shipping and handling does not include any broker fees, customs fees, or taxes imposed on shipments entering the destination country, nor is the shipping carrier liable for payment of them.  Some products cannot be shipped to certain international or remote destinations.

PLEASE NOTE: All orders shipping outside the continental US or specific remote destinations cannot be placed online. Please call (954) 433 1321 and speak to a v-FANS Representative.

Shipping and Handling
Shipping and handling charges are non-refundable for all returns. The customer is responsible for return shipping charges, insurance and shipment tracking for returned products. If an order ships prior to the cancellation request, the customer is responsible for any freight charges incurred.

 

Limitations of Liability
In no event shall V-FANS be liable for indirect, special, incidental or consequential damages including but not limited to loss of use, loss of data, loss of business or profits. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
Prices and quotes are subject to change without notice. V-FANS is not responsible for typographical errors.

v-FANS makes every effort to ship your product in a timely manner, however sometimes delays and backorders are inevitable. Expected shipment dates are advisory only. V-FANS will not be held responsible or liable for these conditions or the way they may affect your production. You can trust that your order will be quickly processed and safely delivered. Our shipping charges and methods are determined by the type of product ordered, dimension, weight and destination.

Backorders will be shipped when they are available. When orders are shipped FedEx will notify you via e-mail. If shipped by a trucking company Customers can ask them to notify you and make arrangements for delivery. Shipping method is determined by V-FANS and is dependent upon product size and weight to be shipped and destination.

Products will be shipped to Customer's single destination. Title and risk of loss shall pass to the Customer upon delivery to such destination. Customer pays transportation expenses.

Our prices are FOB Pembroke Pines, Florida. FOB stands for "free on board". This means that shipping is not included in the prices. This means that we are responsible for putting the freight on the truck. The charges associated with moving the merchandise to the destination are paid for by the customer.

 

Checking Your Order Upon Delivery

Notify v-FANS Customer Service immediately of any missing or incorrect parts delivered, and we will make the correction. V-FANS will not accept any claims for shortages or errors after 3 days from date of delivery. You can reach customer service at (954) 433 1321.

Please check the shipped order very carefully in the presence of the delivery person for damage or incomplete shipment before signing the delivery receipt or Bill of Lading. Please note any tears or irregularities in shipping packaging, however slight, on the shipping delivery receipt. This could be an indication of extensive concealed damage. The shipping company will not take responsibility if the damage is not noted on the delivery receipt. In the event of shipping damage, call v-FANS Customer Service immediately at 954 433 1321 so we can expedite replacements. Please check in all parts within 3 days from receiving order. Notify v-FANS immediately of any missing or incorrect parts. V-FANS does not accept any claims for damage or shortage after 3 days from date of delivery.

 

Shipping Damage

We realize that shipping damage can occur sometimes. It is crucial that you inspect the shipment very carefully in the presence of the delivery person for damage or incomplete shipment before signing the delivery receipt. Please note on the delivery receipt or Bill of Laden of any tears or irregularities on the shipping packaging, though slight, it could be an indication of extensive concealed damage. If the product is received damaged, and you sign for it free and clear then you have no legal recourse with the freight company. The shipping company will not take responsibility if the damage is not noted on the delivery receipt. In the event of shipping damage, call V-FANS Customer Service immediately at 954 433 1321 in order to expedite replacements. Please check in all parts within 3 days from receiving order.  Notify V-FANS immediately of any missing or incorrect parts. V-FANS will not accept any claims for damage or shortage after 3 days from date of delivery.

 

Concealed Damage

If you sign for the shipment free and clear and then later notice damage, please contact us immediately. We have 3 days from the date of delivery to file a concealed damage claim. The shipping company will typically accept responsibility for only 1/3 of the damage claim if it's signed for free and clear.

 

Freight Shipments

  • Notification will be made when the order is shipped via phone, e-mail, or fax.
  • We will review the receiving instructions and provide the carrier and pro number so that the shipment can be tracked.
  • You can track shipments via the carrier's website with the tracking number or pro #.